Our 90-day guarantee
Try any Solensis product for 90 days. If it is not right for you, send it back for a full refund of the purchase price. No questions asked, and yes, that includes bottles you have already opened and used. We would rather you test a formula properly than return it unopened out of caution.
How to start a return
Contact us with your order number and the product you would like to return, or email us at info@ShopSolensis.com. We will reply quickly with return instructions.
Please do not send anything back before contacting us, so we can make sure your return is logged against your order.
What we ask
Return the product to us, including empty or partly used bottles, within 90 days of delivery. Return shipping is the customer's responsibility for change of mind returns. Original shipping fees are not refunded.
The guarantee covers one claim per customer per product. If a formula has not worked for you once, we would rather help you find one that does than sell it to you again.
If your order arrives damaged, incomplete, or incorrect
That one is on us. Contact us within 14 days of delivery with a photo, and we will send a replacement or issue a full refund, including shipping. No return required.
Subscriptions
Your 90-day guarantee applies to your first order of each product.
For deliveries after that, you can return any unopened bottle within 30 days of delivery for a refund. You can pause, skip, or cancel a subscription at any time from your customer portal, and any change made before your next renewal date takes effect immediately.
When you will get your money back
Refunds are issued to the original payment method used at checkout.
Expect your refund within one to two weeks of sending the product back. That window covers transit time to reach us (3 to 5 business days), processing on our side (1 to 3 business days), and your bank's own processing (3 to 10 business days). It is often faster than that.
International orders
If a package is lost in transit inside your own country, we are not able to issue a refund. Local postal operations, customs procedures, and national regulations are outside our control. Shipping fees are not refundable.
If you refuse delivery on an order, we will refund you, but the original shipping cost, any customs duties or taxes, and the cost of returning the package to us will be deducted from your refund.
Questions
Email us at info@ShopSolensis.com. A person reads it.